/* ============================================================
   0724 Client Area — Support / Tickets (Phase 8)
   supporttickets.php | viewticket.php | submitticket.php
   ============================================================ */

.cx-tickets,
.cx-ticket-view,
.cx-ticket-submit {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
    max-width: 960px;
    width: 100%;
    min-width: 0;
}

.cx-tickets__intro {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.cx-tickets__controls {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.cx-tickets__toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 0.55rem 0.75rem;
    align-items: center;
}

.cx-tickets__search {
    flex: 1 1 220px;
    max-width: 28rem;
    margin: 0;
    min-height: 2.25rem;
    padding: 0.4rem 0.75rem;
    font-size: 0.9rem;
}

.cx-tickets__count {
    color: var(--muted);
    font-size: 0.82rem;
    font-weight: 500;
}

.cx-tickets__filters {
    display: flex;
    flex-wrap: wrap;
    gap: 0.2rem;
    padding-bottom: 0.35rem;
    border-bottom: 1px solid var(--border);
}

.cx-tickets__filter {
    appearance: none;
    margin: 0;
    padding: 0.28rem 0.55rem;
    background: transparent;
    border: 0;
    border-radius: 6px;
    color: var(--muted2);
    font-family: var(--sans);
    font-size: 0.8rem;
    font-weight: 550;
    cursor: pointer;
}

.cx-tickets__filter:hover,
.cx-tickets__filter:focus-visible {
    color: var(--cyan);
    background: rgba(0, 212, 255, 0.06);
    outline: none;
}

.cx-tickets__filter.is-active {
    color: var(--white);
    background: rgba(0, 212, 255, 0.12);
}

.cx-tickets-list {
    display: flex;
    flex-direction: column;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface);
    overflow: hidden;
}

.cx-ticket {
    display: grid;
    grid-template-columns: minmax(0, 1.7fr) minmax(0, 0.85fr) auto auto;
    gap: 0.55rem 1rem;
    align-items: center;
    padding: 0.75rem 0.95rem;
    min-width: 0;
    border-bottom: 1px solid var(--border);
}

.cx-ticket:last-child {
    border-bottom: 0;
}

.cx-ticket--unread .cx-ticket__subject {
    color: var(--white);
    font-weight: 700;
}

.cx-ticket__identity {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.12rem;
}

.cx-ticket__number {
    color: var(--cyan);
    font-family: var(--mono);
    font-size: 0.78rem;
    font-weight: 650;
    text-decoration: none;
    letter-spacing: 0.02em;
}

.cx-ticket__number:hover {
    color: var(--white);
}

.cx-ticket__subject {
    display: block;
    color: var(--text);
    font-size: 0.98rem;
    font-weight: 600;
    line-height: 1.35;
    text-decoration: none;
    overflow-wrap: anywhere;
    word-break: break-word;
}

.cx-ticket__subject:hover {
    color: var(--cyan);
}

.cx-ticket__dept {
    color: var(--muted);
    font-size: 0.78rem;
}

.cx-ticket__updated {
    min-width: 0;
    color: var(--muted2);
    font-size: 0.82rem;
    line-height: 1.35;
}

.cx-ticket__updated-label {
    display: block;
    color: var(--muted);
    font-size: 0.72rem;
    font-weight: 550;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.cx-ticket__updated-value {
    display: block;
    overflow-wrap: anywhere;
}

.cx-ticket__status {
    display: flex;
    justify-content: flex-end;
}

.cx-ticket__status .cx-chip {
    font-size: 0.7rem;
    padding: 0.16rem 0.42rem;
}

.cx-ticket__action {
    display: flex;
    justify-content: flex-end;
}

.cx-tickets__no-match {
    display: none;
    margin: 0.75rem 0 0;
    padding: 0.85rem;
    color: var(--muted);
    text-align: center;
    font-size: 0.9rem;
}

.cx-tickets__no-match.is-visible {
    display: block;
}

/* —— Ticket detail —— */
.cx-ticket-view__header {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem 1rem;
    align-items: flex-start;
    justify-content: space-between;
    padding: 1rem 1.1rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 14px;
}

.cx-ticket-view__identity {
    min-width: 0;
    flex: 1 1 14rem;
}

.cx-ticket-view__number {
    margin: 0 0 0.2rem;
    color: var(--cyan);
    font-family: var(--mono);
    font-size: 0.82rem;
    font-weight: 650;
    letter-spacing: 0.03em;
}

.cx-ticket-view__subject {
    margin: 0;
    color: var(--white);
    font-size: clamp(1.15rem, 2.4vw, 1.45rem);
    font-weight: 700;
    line-height: 1.3;
    overflow-wrap: anywhere;
    word-break: break-word;
}

.cx-ticket-view__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    align-items: center;
}

.cx-ticket-view__meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(8.5rem, 1fr));
    gap: 0.55rem 0.85rem;
    margin: 0;
    padding: 0.85rem 1rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
}

.cx-ticket-view__meta-item--wide {
    grid-column: 1 / -1;
}


.cx-ticket-view__meta-item dt {
    margin: 0 0 0.2rem;
    color: var(--muted);
    font-size: 0.72rem;
    font-weight: 550;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.cx-ticket-view__meta-item dd {
    margin: 0;
    color: var(--text);
    font-size: 0.9rem;
    overflow-wrap: anywhere;
}

.cx-ticket-view__custom {
    padding: 0.75rem 1rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
}

.cx-ticket-view__custom-row {
    display: grid;
    grid-template-columns: minmax(0, 0.85fr) minmax(0, 1.15fr);
    gap: 0.35rem 0.75rem;
    padding: 0.4rem 0;
    border-bottom: 1px solid var(--border);
}

.cx-ticket-view__custom-row:last-child {
    border-bottom: 0;
    padding-bottom: 0;
}

.cx-ticket-view__custom-row:first-child {
    padding-top: 0;
}

.cx-ticket-view__custom-label {
    color: var(--muted);
    font-size: 0.82rem;
}

.cx-ticket-view__custom-value {
    color: var(--text);
    font-size: 0.9rem;
    min-width: 0;
    overflow-wrap: anywhere;
}

.cx-ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.cx-ticket-msg {
    min-width: 0;
    padding: 0.95rem 1.05rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
}

.cx-ticket-msg--staff {
    border-color: rgba(0, 212, 255, 0.28);
    background: linear-gradient(180deg, rgba(0, 212, 255, 0.05), var(--surface) 42%);
}

.cx-ticket-msg__head {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem 0.85rem;
    align-items: baseline;
    justify-content: space-between;
    margin-bottom: 0.7rem;
    padding-bottom: 0.55rem;
    border-bottom: 1px solid var(--border);
}

.cx-ticket-msg__who {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem 0.55rem;
    align-items: center;
    min-width: 0;
}

.cx-ticket-msg__name {
    color: var(--white);
    font-size: 0.95rem;
    font-weight: 650;
    overflow-wrap: anywhere;
}

.cx-ticket-msg__role {
    color: var(--muted2);
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.cx-ticket-msg--staff .cx-ticket-msg__role {
    color: var(--cyan);
}

.cx-ticket-msg__date {
    color: var(--muted);
    font-size: 0.78rem;
    white-space: nowrap;
}

.cx-ticket-msg__body {
    color: var(--text);
    font-size: 0.95rem;
    line-height: 1.6;
    overflow-wrap: anywhere;
    word-break: break-word;
}

.cx-ticket-msg__body p {
    margin: 0 0 0.75rem;
}

.cx-ticket-msg__body p:last-child {
    margin-bottom: 0;
}

.cx-ticket-msg__body a {
    color: var(--cyan);
    overflow-wrap: anywhere;
}

.cx-ticket-msg__body pre,
.cx-ticket-msg__body code {
    max-width: 100%;
    overflow-x: auto;
    white-space: pre-wrap;
    word-break: break-word;
}

.cx-ticket-msg__ip {
    margin: 0.85rem 0 0;
    padding-top: 0.65rem;
    border-top: 1px solid var(--border);
    color: var(--muted);
    font-size: 0.78rem;
}

.cx-ticket-msg__rating {
    margin-top: 0.75rem;
}

.cx-ticket-msg__attachments {
    margin-top: 0.85rem;
    padding-top: 0.75rem;
    border-top: 1px solid var(--border);
}

.cx-ticket-msg__attachments strong {
    color: var(--white);
    font-size: 0.85rem;
}

.cx-ticket-msg__att-note {
    color: var(--muted);
    font-size: 0.8rem;
}

.cx-ticket-msg__att-list {
    margin: 0.45rem 0 0;
    padding: 0;
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
}

.cx-ticket-msg__att-list a,
.cx-ticket-msg__att-name {
    color: var(--cyan);
    font-size: 0.88rem;
    overflow-wrap: anywhere;
}

.cx-ticket-msg__att-list a:hover {
    color: var(--white);
}

/* —— Reply form —— */
.cx-ticket-reply {
    padding: 1.05rem 1.1rem 1.2rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 14px;
}

.cx-ticket-reply__title {
    margin: 0 0 0.9rem;
    color: var(--white);
    font-size: 1.1rem;
    font-weight: 700;
}

.cx-ticket-reply__row {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.75rem;
}

.cx-ticket-reply .form-group,
.cx-ticket-submit .form-group {
    margin-bottom: 0.9rem;
}

.cx-ticket-reply label,
.cx-ticket-submit label {
    display: block;
    margin-bottom: 0.35rem;
    color: var(--muted2);
    font-size: 0.82rem;
    font-weight: 550;
}

.cx-ticket-reply__hint,
.cx-ticket-submit__hint {
    margin-top: 0.4rem;
    color: var(--muted);
}

.cx-ticket-reply__submit,
.cx-ticket-submit__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 0.35rem;
}

/* Tone down legacy terminal editor styling inside ticket surfaces */
.cx-ticket-view #inputMessage,
.cx-ticket-view textarea.markdown-editor,
.cx-ticket-submit #inputMessage,
.cx-ticket-submit textarea.markdown-editor,
.cx-ticket-submit textarea[name="message"] {
    background: var(--bg) !important;
    border: 1px solid var(--border-l) !important;
    border-radius: 10px !important;
    color: var(--text) !important;
    font-family: var(--sans) !important;
    font-size: 0.95rem !important;
    line-height: 1.55 !important;
    padding: 0.85rem 1rem !important;
    min-height: 220px !important;
    box-shadow: none !important;
    background-image: none !important;
}

.cx-ticket-view #inputMessage:focus,
.cx-ticket-submit #inputMessage:focus,
.cx-ticket-submit textarea[name="message"]:focus {
    border-color: var(--cyan) !important;
    box-shadow: 0 0 0 3px rgba(0, 212, 255, 0.12) !important;
    color: var(--white) !important;
}

.cx-ticket-view .md-editor,
.cx-ticket-view .markdown-editor-container,
.cx-ticket-submit .md-editor,
.cx-ticket-submit .markdown-editor-container {
    border: 1px solid var(--border-l) !important;
    border-radius: 10px !important;
    box-shadow: none !important;
    background: var(--bg) !important;
}

.cx-ticket-view .md-editor .md-header,
.cx-ticket-view .markdown-toolbar,
.cx-ticket-submit .md-editor .md-header,
.cx-ticket-submit .markdown-toolbar {
    border-bottom: 1px solid var(--border) !important;
    box-shadow: none !important;
}

/* —— Submit —— */
.cx-ticket-submit__form {
    padding: 1.1rem 1.15rem 1.25rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 14px;
}

.cx-ticket-submit__grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.75rem;
}

.cx-ticket-submit__grid--3 {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.cx-ticket-submit__captcha {
    margin: 0.5rem 0 0.85rem;
}

.cx-ticket-depts {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.cx-ticket-dept {
    display: block;
    padding: 0.95rem 1.05rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
    text-decoration: none;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.cx-ticket-dept:hover,
.cx-ticket-dept:focus-visible {
    border-color: var(--cyan-border);
    box-shadow: 0 0 24px var(--cyan-glow);
    outline: none;
    text-decoration: none;
}

.cx-ticket-dept__name {
    display: block;
    color: var(--white);
    font-size: 1.02rem;
    font-weight: 650;
}

.cx-ticket-dept__desc {
    display: block;
    margin-top: 0.3rem;
    color: var(--muted);
    font-size: 0.88rem;
    line-height: 1.45;
    overflow-wrap: anywhere;
}

.cx-ticket-confirm {
    padding: 1.25rem 1.2rem;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 14px;
    text-align: center;
}

.cx-ticket-confirm__lead {
    margin: 0 0 1rem;
    color: var(--text);
    font-size: 1.05rem;
}

.cx-ticket-confirm__lead a {
    color: var(--cyan);
    font-family: var(--mono);
    font-weight: 700;
}

.cx-ticket-confirm__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    justify-content: center;
}

/* KB suggestions injected into #autoAnswerSuggestions */
.cx-ticket-submit #autoAnswerSuggestions {
    margin: 0.75rem 0;
    padding: 0.85rem 1rem;
    background: var(--surface2);
    border: 1px solid var(--border);
    border-radius: 10px;
}

.cx-ticket-submit #autoAnswerSuggestions .card-title {
    color: var(--white);
    font-size: 1rem;
}

.cx-ticket-submit #autoAnswerSuggestions .kb-article-item a {
    color: var(--text);
    overflow-wrap: anywhere;
}

.cx-ticket-submit #autoAnswerSuggestions .kb-article-item a:hover {
    color: var(--cyan);
}

/* —— Responsive —— */
@media (max-width: 1023.98px) {
    .cx-ticket {
        grid-template-columns: minmax(0, 1fr) auto;
        grid-template-areas:
            "identity status"
            "updated action";
    }

    .cx-ticket__identity { grid-area: identity; }
    .cx-ticket__updated { grid-area: updated; }
    .cx-ticket__status { grid-area: status; align-self: start; }
    .cx-ticket__action { grid-area: action; justify-self: end; }

    .cx-ticket-submit__grid--3 {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 767.98px) {
    .cx-tickets__search {
        flex: 1 1 100%;
        max-width: none;
    }

    .cx-ticket {
        grid-template-columns: minmax(0, 1fr);
        grid-template-areas:
            "identity"
            "updated"
            "status"
            "action";
        gap: 0.4rem;
        padding: 0.85rem 0.9rem;
    }

    .cx-ticket__status,
    .cx-ticket__action {
        justify-content: stretch;
        justify-self: stretch;
    }

    .cx-ticket__action .cx-btn {
        width: 100%;
    }

    .cx-ticket-view__header {
        flex-direction: column;
    }

    .cx-ticket-view__actions {
        width: 100%;
    }

    .cx-ticket-view__actions .cx-btn {
        flex: 1 1 auto;
    }

    .cx-ticket-view__meta {
        grid-template-columns: 1fr 1fr;
    }

    .cx-ticket-view__custom-row {
        grid-template-columns: 1fr;
        gap: 0.15rem;
    }

    .cx-ticket-msg__date {
        white-space: normal;
    }

    .cx-ticket-reply__row,
    .cx-ticket-submit__grid,
    .cx-ticket-submit__grid--3 {
        grid-template-columns: 1fr;
    }

    .cx-ticket-reply__submit .cx-btn,
    .cx-ticket-submit__actions .cx-btn {
        flex: 1 1 auto;
        width: 100%;
    }
}

@media (max-width: 389.98px) {
    .cx-ticket-view__meta {
        grid-template-columns: 1fr;
    }

    .cx-ticket-view__subject {
        font-size: 1.1rem;
    }
}

/* Soften WHMCS ticket sidebar weight when present */
body.cx-app[class*="viewticket"] .sidebar .panel,
body.cx-app .primary-content ~ .sidebar .card {
    background: var(--surface);
    border-color: var(--border);
}